.webp)
AI is fundamentally changing e-commerce. What does this mean for online merchants and what opportuni...
Ihor Frolikov · 15.01.2026
Read more
AI Automations
Less Routine.
More Time for Your Business.
AI automations handle recurring tasks in the background – so your team has more time for customers, ideas and decisions.
The Human at the Centre
A good salesperson should sell.
Not write reports. Not transfer data between systems. Not prepare follow-up emails.
Every employee should be able to focus on their core task.
AI takes care of the rest.
.webp)
Areas of Application
Every department can have an AI assistant.
Sales
- →Prepare quotes
- →Update CRM
- →Create follow-ups
- →Conversation summaries
- →Coordinate complaints
- →Prepare return requests
Customer Service
- →Pre-sort enquiries
- →Prepare responses
- →Create tickets
- →Handle complaints
- →Manage returns
- →Provide information
HR
- →Pre-screen applications
- →Support onboarding
- →Organise training
- →Conduct tests and assessments
Procurement
- →Compare quotes
- →Prepare orders
- →Monitor delivery dates
- →Evaluate supplier information
- →Coordinate complaints
- →Manage returns
Management
- →Summarise reports
- →Analyse key metrics
- →Prepare decision bases
- →Consolidate company knowledge
Individual Areas
Every business works differently. That is why we develop AI assistants tailored to your processes.
Knowledge Transfer
Our goal is for you to develop AI automations yourself.
We do not just develop solutions – we share the knowledge behind them.
In foundation courses we build a shared understanding of AI. In company workshops we work directly on your processes and develop first automations together.
Afterwards your team recognises new opportunities, develops automations further and contributes its own ideas – even without our support.
.webp)
Ihor Frolikov, CTO AWAG IT & AI Solutions
"The best automation is the one your employees no longer have to think about – because it simply works."
Learn More
AI Automations in practice.
Black Friday, Cyber Monday, Christmas — the highest-revenue weeks of the year challenge shops techni...
Maryna Shutkova · 08.10.2025
Read more
Adobe Commerce and Magento 2 are integrating AI functions directly into the backend. What the AI Cop...
Julia Ptitsyna · 22.09.2025
Read more
More and more people ask AI assistants instead of Google. The Model Context Protocol (MCP) opens a d...
Julia Ptitsyna · 22.09.2025
Read more
AI Automations
Which routine task should your team no longer have to handle tomorrow?
Let us find together which automations bring the greatest value to your business.